Welcome to Sansom Shag Rugs, a company dedicated to providing high-quality rugs and carpets. These Terms and Conditions outline the policies governing your purchase, ensuring a transparent and seamless experience. By placing an order, you agree to abide by these terms. Please review them carefully.

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1. Ordering and Product Availability

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To ensure your rug matches your home décor and meets your expectations, we strongly recommend ordering a sample before purchasing. Samples allow you to evaluate color, texture, and quality. Please note the following:

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• Seasonal Items and Dye Lots: Product availability, dye lots, and stock levels may vary due to factors beyond our control. To secure your desired rug, place your order promptly after receiving your sample.

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• Custom Orders: Custom-sized or custom-dyed rugs are non-returnable and non-exchangeable. For custom-dyed orders, we provide a color swatch for approval. While we strive to match the approved swatch as closely as possible, exact color replication is not guaranteed. Custom-dyed orders require a minimum purchase of a 12’ x 60’ roll and incur a $1,275.00 dyeing fee.​

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2. Product Characteristics

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Our rugs are crafted with care, but certain materials have unique properties:

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• Deep High-Pile Shag Rugs: Made from nylon, polyester, or blends, these rugs offer comfort and warmth but may shed fibers initially. Regular vacuuming with a hose attachment will minimize shedding over time.

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• Wool Shag Rugs: Wool rugs are luxurious but will shed throughout their lifetime, which is normal for this material. We recommend avoiding wool rugs in high-traffic areas to reduce wear.

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3. Shipping and Delivery

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We strive to ensure safe and timely delivery of your order:

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• Shipping Methods: Rugs measuring 8’ x 10’ or smaller ship via FedEx. Smaller items, such as samples, ship via USPS Priority Mail. Rugs wider than 8 feet ship via Old Dominion with insurance included.

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• Delivery Requirements: For larger rugs, customers must be present to offload the shipment, as white-glove delivery is not available due to cost constraints. Please provide accurate contact information (phone number and email) to schedule delivery.

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• Inspection Upon Delivery: Upon receiving your rug, inspect it thoroughly, including the underside and packaging, for any rips, cuts, or damage. Report any issues to the driver and note them on the shipping manifest. Contact our customer service team within 48 hours with photos of any damage to initiate a claim.

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4. Warranty

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Sansom Shag Rugs offers a 90-day warranty on all rugs, ensuring they arrive in excellent condition. Each rug is inspected and securely wrapped before leaving our warehouse. If your rug arrives damaged or defective:

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• Contact customer service within 48 hours of delivery with your order number and photos of the damage.

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• We will arrange a replacement or refund, subject to inspection, at no additional cost to you.

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• Exclusions: The warranty does not cover damage due to misuse, such as pet clawing, digging, or urine stains.

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5. Returns and Exchanges

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For detailed return and exchange policies, please refer to our Return Policy Guidelines. Key points include:

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• Rugs measuring 6’ x 9’ or smaller are eligible for return within 30 days, subject to a 30% restocking fee. Customers are responsible for return shipping costs.

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• Samples, custom-sized, and custom-dyed rugs are non-returnable.

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• To initiate a return, contact customer service to obtain a Return Merchandise Authorization (RMA) number.

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6. Customer Responsibilities

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To ensure a smooth purchasing experience:

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• Accurate Measurements: For custom orders, provide measurements in inches unless purchasing a full roll (standard rolls are 12 feet wide).

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• Contact Information: Provide up-to-date phone numbers and email addresses for shipping coordination.

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• Care and Maintenance: Follow care instructions for your rug’s material to maintain its quality and longevity.

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7. Customer Service

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For inquiries or assistance, contact our customer service team via the details provided on our website. Include your order number for prompt support. Our team is available Monday through Friday, 9:00 AM to 5:00 PM EST.

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8. Policy Updates

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Sansom Shag Rugs reserves the right to update these Terms and Conditions at any time. Please check our website for the most current version before placing an order.

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Contact Information

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Sansom Shag Rugs
3054 Hurricane Road
Rocky Face, GA 30740

Thank you for choosing Sansom Shag Rugs. We are committed to delivering quality products and exceptional service.